Office
1847 Maplecrest Avenue, Ottawa, ON K1G 4R8, Canada
Monday to Friday, 9:00-17:30 ET
Contact us
Reach the right team with your question.
Use the form for account access, platform controls, funding, withdrawals, security concerns or general questions. Do not include passwords or one-time security codes.
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Canadian office
Contact details in one place.
The same office and support information is used across company, privacy and complaint pages.
Client support
Monday to Friday, 9:00-17:30 ET (excluding public holidays)
Typical initial response: usually under 5 minutes during support hours.
Use a subject that identifies the account or service area without exposing sensitive data.
Map
Ottawa, Ontario.
The map shows the Canadian city associated with the office record. The street address remains unpublished until verified corporate details are supplied.
Displayed address: 1847 Maplecrest Avenue, Ottawa, ON K1G 4R8, Canada
Who can help
Route your request clearly.
Account access
Help with sign-in, verification status, locked access and recognized devices.
Funding and withdrawals
Information about supported methods, account-name matching and typical processing times.
Platform controls
Guidance on pausing, adjusting or monitoring a strategy and reviewing activity history.
Security incidents
Urgent support when a device, credential or communication may have been compromised.
Complaints
Written acknowledgment, internal review and information about applicable Canadian escalation options.
Privacy requests
Access, correction, deletion or restriction questions directed to the responsible department.
Before contacting us
Read the fraud warning
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Support will not ask for your full password or require remote access to your device through an unsolicited message. Verify the domain before responding.